Privacy policy
Last Updated: September 11, 2026
Statement of Policy
STEMM LLC ("STEMM," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit stemmhealth.com (the "Website"), purchase or inquire about our products, communicate with us, sign up for marketing communications, or otherwise interact with our website, products, and services collectively referred to as the "Services."
By using our Services, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with STEMM and our Services.
Information You Provide to Us
We may collect information that you voluntarily provide to us, including:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact information.
Account Information
If you create an account, we may collect information such as your name, email address, username, password, and account preferences.
Order and Transaction Information
Information relating to products you purchase, orders you place, shipping and delivery information, returns, refunds, subscriptions, and your purchase history.
Payment Information
When you make a purchase, payment information is processed by our third-party payment processors and ecommerce providers. STEMM does not directly store your full payment card number.
Communications
Information you provide when you contact us, submit a question, communicate with customer support, provide feedback, participate in a survey, or otherwise communicate with STEMM.
Marketing Information
Your preferences regarding email, SMS, or other marketing communications, as well as information about how you interact with those communications.
Information You Voluntarily Provide
Any additional information you choose to provide through surveys, questionnaires, reviews, forms, promotions, waitlists, product feedback, or other features of our Services.
Information We Collect Automatically
When you visit or interact with our Website, certain information may be collected automatically through cookies, pixels, web beacons, software development kits, and similar technologies.
This information may include:
Device Information
Your IP address, browser type, operating system, device type, device identifiers, language settings, screen resolution, and similar technical information.
Usage Information
Information about how you interact with our Website, including pages viewed, links clicked, products viewed, referring websites, browsing activity, session information, and the date and time of your visits.
Approximate Location Information
We may derive approximate geographic information, such as your city, state, region, or country, from your IP address.
Advertising and Analytics Information
We and our service providers or advertising partners may collect information regarding your interactions with our Website and advertisements to measure performance, understand customer behavior, personalize your experience, and improve our marketing.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate and improve our Website.
These technologies may be used to:
- Maintain essential Website functionality
- Remember your preferences
- Keep items in your shopping cart
- Process transactions
- Understand how visitors use our Website
- Measure Website performance
- Prevent fraud and improve security
- Personalize content
- Measure the effectiveness of advertising
- Provide advertising that may be relevant to your interests
Some cookies are necessary for our Website to function, while others may be used for analytics, personalization, or advertising.
Depending on your location, you may have the ability to accept, reject, or manage certain categories of cookies through our cookie consent tools or your browser settings.
Disabling certain cookies may affect the functionality of our Website.
How We Use Personal Information
We may use your personal information for the following purposes:
Providing Our Services
We may use your information to:
- Operate and maintain our Website
- Process and fulfill orders
- Process payments
- Provide shipping and delivery
- Manage returns and refunds
- Manage customer accounts
- Provide customer support
- Respond to inquiries and requests
- Provide information about your orders or account
Improving Our Services
We may use information to:
- Understand how customers use our Website
- Analyze Website performance
- Improve our products and Services
- Improve the customer experience
- Develop new products or services
- Conduct research, surveys, and customer feedback programs
- Troubleshoot technical problems
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
- Send promotional emails
- Send product announcements
- Send special offers or promotions
- Provide personalized content
- Measure advertising effectiveness
- Create or measure advertising audiences
- Display advertisements through third-party platforms
- Understand customer interests and preferences
You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in our emails.
If we offer SMS marketing, you may opt out of marketing text messages by following the opt-out instructions provided in those messages.
Consent to receive marketing communications is not a condition of purchasing STEMM products.
Security and Fraud Prevention
We may use personal information to:
- Protect our Website and customers
- Detect or prevent fraudulent transactions
- Investigate suspicious or unauthorized activity
- Prevent cybersecurity threats
- Protect against misuse of our Services
- Protect the rights, property, and safety of STEMM, our customers, and others
Legal and Regulatory Compliance
We may process personal information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Respond to subpoenas, court orders, or other legal processes
- Establish, exercise, or defend legal claims
- Enforce our Terms of Service and other policies
- Maintain appropriate business and transaction records
How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
These parties may include:
Ecommerce and Technology Providers
Our online store is hosted by Shopify. Shopify processes certain personal information when you visit our Website, interact with our store, or make purchases.
Shopify may also process information collected through our store to provide ecommerce, security, analytics, personalization, advertising, and other services depending on the Shopify services and settings that STEMM uses.
More information regarding Shopify's privacy practices is available through Shopify's Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/consumers
Shopify also provides a privacy portal through which consumers may exercise certain rights concerning Shopify's processing of personal information:
Payment Processors
We may disclose information to payment processors and financial service providers necessary to process purchases, payments, refunds, and fraud prevention.
Shipping and Fulfillment Providers
We may provide information such as your name, mailing address, telephone number, email address, and order details to fulfillment centers, carriers, and other companies necessary to deliver your order.
Marketing and Advertising Providers
We may work with email marketing providers, advertising platforms, analytics providers, social media platforms, and similar service providers.
These companies may process personal information to help us deliver communications, understand Website usage, measure advertising effectiveness, or provide advertising.
Professional Service Providers
We may disclose information to accountants, attorneys, consultants, insurers, auditors, and other professional advisers when reasonably necessary for business operations or legal compliance.
Business Transactions
If STEMM is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
Legal and Safety Purposes
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to legal processes or government requests
- Investigate suspected illegal activity
- Prevent fraud or security threats
- Enforce our agreements and policies
- Protect the rights, property, or safety of STEMM, our customers, or others
Sale, Sharing, and Targeted Advertising
STEMM does not sell your personal information in exchange for money.
However, certain uses of advertising technologies, analytics tools, cookies, pixels, and advertising platforms may be considered a "sale," "sharing," or processing for "targeted advertising" under certain U.S. state privacy laws, even when no money is exchanged.
Where required by applicable law, you may have the right to opt out of these activities.
If a "Do Not Sell or Share My Personal Information" or similar privacy choices link is available on our Website, you may use that option to exercise your applicable rights.
We may also recognize certain legally required browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and supported by our systems.
Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we maintain about you
- Request information about how we collect, use, or disclose your personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising
- Withdraw consent where processing is based on consent
- Appeal certain decisions regarding a privacy request where applicable
- Exercise your privacy rights without unlawful discrimination
These rights are subject to applicable legal limitations and exceptions.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Depending on whether a particular law applies to STEMM and your information, these may include rights to request access, correction, or deletion of personal information and rights relating to certain uses, sales, or sharing of personal information.
STEMM will not unlawfully discriminate against you for exercising an applicable privacy right.
To exercise a privacy right, please contact us at:
We may need to verify your identity before completing certain requests. We may request information reasonably necessary to verify that you are the person to whom the personal information relates.
An authorized agent may submit a request where permitted by applicable law. We may require documentation establishing the agent's authority and may also require you to verify your identity directly with us.
Marketing Communications
You may opt out of promotional emails at any time by clicking the unsubscribe link contained in our marketing emails.
Even if you unsubscribe from marketing communications, we may continue to send transactional or administrative communications relating to your account, purchases, orders, shipping, returns, security, or other Services you have requested.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your STEMM account.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal, accounting, tax, or regulatory requirements.
The period for which we retain information may depend on factors such as:
- The type and sensitivity of the information
- The reason the information was collected
- The length of our relationship with you
- Applicable contractual requirements
- Applicable legal and regulatory requirements
- Fraud prevention and security considerations
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
Children's Privacy
Our Website, products, and Services are intended for adults and are not directed toward children under the age of 18.
We do not knowingly collect personal information from children under 18.
If we learn that we have collected personal information from a person under 18 in a manner inconsistent with applicable law, we will take reasonable steps to delete it.
If you believe that a child has provided personal information to us, please contact us at support@stemmhealth.com.
Third-Party Websites and Services
Our Website may contain links to websites, platforms, applications, or services operated by third parties.
STEMM is not responsible for the privacy, security, or data practices of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use.
International Data Transfers
STEMM is based in the United States.
Our service providers may process or store personal information in the United States or other countries.
If you access our Services from outside the United States, your personal information may be transferred to and processed in countries that may have different data protection laws than your country of residence.
Where required by applicable law, appropriate safeguards may be used in connection with such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will post the revised version on our Website and update the "Last Updated" date at the top of this Policy.
Where required by applicable law, we may provide additional notice regarding material changes.
Contact Us
STEMM LLC is responsible for the personal information described in this Privacy Policy.
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us at:
STEMM LLC
Email: support@stemmhealth.com
Website: www.stemmhealth.com