Shipping policy

At STEMM, we work to process and ship your order as quickly and carefully as possible. Please review the information below regarding order processing, shipping, delivery, and related issues.

Order Processing

Orders are typically processed within 1 to 3 business days after your order is received and payment is successfully completed.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during product launches, promotions, holidays, periods of high order volume, or other circumstances outside our reasonable control.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Available shipping methods and rates may vary depending on your delivery address, order size, carrier availability, and any promotional shipping offers available at the time of purchase.

Any free shipping offers or promotional shipping rates are subject to the terms of the applicable promotion and may be changed or discontinued at any time.

Estimated Delivery Times

Estimated shipping and delivery times may be provided at checkout or in your shipping confirmation.

All delivery dates and timeframes are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside STEMM's reasonable control, including weather, carrier delays, transportation disruptions, holidays, high shipping volumes, natural disasters, or other unforeseen events.

Tracking Your Order

When tracking information is available, you will receive it by email after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information shows no movement for an extended period or you believe there may be a problem with your shipment, please contact us at support@stemmhealth.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@stemmhealth.com. We will make reasonable efforts to update your address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to the carrier.

STEMM is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Delayed Shipments

Although we make reasonable efforts to process and ship orders promptly, delays may occasionally occur.

If an item becomes unavailable or we expect a significant delay in fulfilling your order, we may contact you using the email address or other contact information provided with your order.

Depending on the circumstances, we may provide you with an updated shipping estimate or the option to cancel the affected order and receive a refund.

Lost Packages

If your tracking information indicates that your package may be lost in transit, please contact us at support@stemmhealth.com.

We may ask you to confirm your shipping information and may work with the shipping carrier to investigate the shipment.

If we determine that a package was lost in transit before confirmed delivery, we may, depending on the circumstances and product availability, issue a replacement or refund.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first:

  1. Check around your delivery location, mailbox, parcel locker, front desk, or other areas where the carrier may have left the package.
  2. Check with household members, neighbors, building management, or anyone else who may have accepted the package.
  3. Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, contact us at support@stemmhealth.com and we will review the situation with you.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at support@stemmhealth.com.

Please include your order number and, when applicable, photographs showing the condition of the package and product so that we can evaluate the issue.

If we determine that your product was damaged during shipment or that you received an incorrect item, we will work with you to provide an appropriate replacement or refund in accordance with our Return and Refund Policy.

Refused or Undeliverable Packages

Packages may be returned to us if they are refused, unclaimed, or considered undeliverable by the shipping carrier.

If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, failure to retrieve the package, or another circumstance outside STEMM's control, additional shipping charges may apply if you request reshipment.

Any refund for a returned or undeliverable order will be handled in accordance with our Return and Refund Policy.

International Shipping

International shipping availability, if offered, will be displayed at checkout.

International orders may be subject to customs requirements, import restrictions, duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise expressly stated during checkout, customers are responsible for any applicable customs duties, import taxes, fees, or charges associated with international delivery.

Customs processing may also delay delivery beyond the estimated shipping timeframe.

Because regulations governing dietary supplements vary by country, certain products may not be eligible for shipment to all destinations. STEMM reserves the right to restrict or cancel orders to destinations where shipment of a product is unavailable or prohibited.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, geographic availability, promotional programs, or business practices.

The version posted on our website at the time of your purchase will apply to your order unless otherwise required by applicable law.

Contact Us

If you have questions about shipping or your order, please contact us at:

STEMM
Email: support@stemmhealth.com