Refund policy

30-Day Satisfaction Guarantee

We want you to feel confident trying STEMM. If you are trying STEMM for the first time and are not satisfied with your purchase, you may request a refund within 30 days of receiving your first order.

Our 30-Day Satisfaction Guarantee applies to your first eligible STEMM order only.

To request a refund, contact us at support@stemmhealth.com within 30 days of delivery and include your name and order number.

Because STEMM is a consumable dietary supplement, you may try the product before requesting a refund under our 30-Day Satisfaction Guarantee. We may require you to return the remaining product and its original packaging before a refund can be issued.

Please do not send a product back to us without first contacting our customer support team. Returns sent without prior authorization may not be accepted.

Unless the product arrived damaged, defective, or incorrect, original shipping charges and return shipping costs are nonrefundable.

You can contact us with any return questions at support@stemmhealth.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at support@stemmhealth.com. Please include your order number and, when applicable, photographs showing the issue.

After reviewing the issue, we will arrange an appropriate replacement or refund.

If the issue resulted from an error on our part, you will not be responsible for return shipping costs.

Returns Outside the Satisfaction Guarantee

For health, safety, and quality reasons, dietary supplements cannot be returned for resale once they have been opened.

Opened products are therefore not eligible for standard returns outside our 30-Day Satisfaction Guarantee, except where the product is damaged, defective, incorrect, or otherwise required by applicable law.

Unopened products may be eligible for return within 30 days of delivery if they are unused, sealed, and in their original packaging. Please contact us before returning any product so we can provide return instructions.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including:

• Products returned more than 30 days after delivery
• Opened or partially used products outside our 30-Day Satisfaction Guarantee
• Products purchased from an unauthorized third-party seller
• Products that have been damaged after delivery or improperly stored
• Gift cards
• Items specifically marked as final sale

If you purchased STEMM from another retailer or third-party seller, please contact that retailer directly regarding its return and refund policy.

Exchanges

We do not currently offer direct product exchanges.

If you received a damaged, defective, or incorrect product, please contact us at support@stemmhealth.com so we can resolve the issue.

For other eligible returns, once your return has been approved, you may place a new order for the product you would like.

Refunds

Once we receive and review your return, if a return is required, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are nonrefundable unless the refund is being issued because of an error by STEMM or as otherwise required by law.

If more than 15 business days have passed since we approved your refund, please contact us at support@stemmhealth.com.